The Community Roundtable has released The 2012 State of Community Management report.
„The 2012 State of Community Management report examines the continued evolution of the social business industry and analyzes organizational patterns and lessons learned from industry leaders and practitioners.“
Download the The 2012 State of Community Management Report
„This model does two things. First, it defines the eight competencies we think are required for successful community management. Second, it attempts – at a high level – to articulate how these competencies progress from organizations without community management that are still highly hierarchical to those that have embraced a networked business ecosystem approach to their entire organization. „